FAQs

Your cakes are beautiful, but do they taste good too?

At Chrisie’s Cakes, we make all of our cakes and cupcakes to order. That means we’re baking them when you order them — no frozen products here! We only use fresh ingredients, including real butter, milk, flour, sugar and eggs!

This means our cakes not only look beautiful, but they also taste delicious – see what our clients are saying.

How much are cake tastings, and what do they entail?

Our tastings are FREE and include a variety of cakes to sample. If you should need to reschedule, or cancel, we ask that you contact us no later than 1 week in advance.

During the meeting, we will discuss the design of your cake, so please bring any pictures, invitations, etc, that may help us come up with something perfect for your event.  The tasting lasts 45 minutes and we ask that you arrive on time to ensure that you are allotted your full hour.

What cake flavours & fillings do you have?

We have a variety of flavors and filling, please check our flavour page

I have my own cake flavour in mind, do you do custom cake flavours?

Our cakes are made to order, so if you have a flavor in mind, let us know and we’ll do everything we can to make it for you!

Do you make gluten-free cakes?

At this moment, we are currently working on our gluten free recipes.

Do you make eggless cakes?

We do offer egg-free cakes, but please keep in mind we are not an egg-free facility. We do our best to accommodate allergies by separating the order from others and sanitizing the equipment and tools used for the order.

Are the numbers on your cake edible?

The numbers are made out of gumpaste and floral wire. The gumpaste portion is edible, but generally very hard since it is dried in advance.

How can I order a cakes, cupcakes or cookies?

We take orders either by phone, email, or through our online form.

Can I supply my own cake design ideas?

Yes absolutely! It’s important that we work together to incorporate your style and tastes into your order. We work individually with each client to ensure your cake, or cupcakes are tailored for your event. For design inspiration, we encourage you to check out our gallery.

How far in advance should I place my order?

We’d like as much lead-time as possible…but if you have a short notice order, ask us, and we’ll try to get it done for you! If possible, we ask that you give us at least 4 to 6 weeks notice on novelty cake orders.

Is a deposit required when placing an order?

A non-refundable deposit of 50% is due at time of order placement. Balance is due in full prior to delivery. Final payments can only be made in cash or by bank transfer.

What methods of payment do you accept?

We accept, cash or bank transfer.

What is your refund/cancellation policy?

A deposit of 50% is due at time of order placement. Balance is due in full prior to delivery.

If an order is not picked up on the day of delivery or delivery is denied, the client is responsible for the remaining balance

Can you make picture cakes/cupcakes?

Chrisie’s Cakes does have the capability of printing your pictures, corporate logos or images onto cakes, cupcakes and cookies. Displaying your corporate logo on one of our creative cake designs is a great way to brand your company.

I am interested in taking a cake decorating course. Are you offering a class?

We will be offering private classes in the near future.